REFUND AND RETURNS POLICY
At Legacy Eleven, every product is strictly inspected before dispatch. Due to the highly specific nature of football kits and personalized items, we operate under a strict returns policy to maintain our quality standards.
Eligibility for Returns or Refunds We only accept returns, issue refunds, or send replacements under the following strict conditions:
  • Factory Defects: The item arrived physically damaged or with a clear manufacturing defect.
  • Wrong Customization: The name or number printed on the back of the shirt does not match the exact details you provided at checkout.
  • Wrong Size Sent: We shipped a different size than the one selected in your order confirmation.
Please note: We do NOT accept returns or issue refunds if you accidentally ordered the wrong size. We strongly advise checking our size guides carefully before placing an order.
How to Initiate a Return If your item meets one of the specific criteria above, you must contact us within 7 days of receiving your order.
  1. Email our support team at supportteam@legavyelevenkits.com
  2. Include your Order Number.
  3. Attach clear, high-quality photos showing the defect, wrong personalization, or the size tag of the incorrect item.
Once our team reviews and approves your claim, we will guide you through the replacement or refund process. Custom-printed shirts that do not have factory defects or printing errors made by us are strictly non-refundable.